Required to obtain and maintain a US government clearance. Assist in resolving high level escalations as required. Conduct quality assurance checks for calls and trouble tickets. Handle customer requests, both technical and non technical, professionally and accurately. Manage department metrics and complete weekly reports. Conduct weekly one on ones with NetOps Technician

Contacts assigned customer accounts concerning past due balances beginning at 31 days. Works closely with Premiers and Sales to address customer disputes and assist with finding resolution. Provides weekly statuses to manager on accounts that are flagged as high risk or have significant disputes. Required Qualifications Bachelor's Degree Working knowledge of Microsoft Off